Assistant Manager

Job Description

Office: Jersey – Gaspé House - In order to fulfil the requirements of the role, it may be necessary to travel from time to time to client or other IQ-EQ Group office locations

Department: Private Wealth

Responsibilities:

• Actively contribute to initiatives to improve processes to drive operational excellence
• Administer a complex and varied portfolio of clients requiring a more senior level of technical ability and provide support to the Manager/Senior Manager and more junior staff within the team
• Support the Manager in identifying business opportunities and support with follow up actions as required
• Support the Manager in fostering both a client service mentality and strong business development culture at all levels within the team by representing personally the cultural values of the business and adapting to change impacts in a productive manner, thereby fostering a positive attitude within the team
• Support the Manager in managing a Client Administration Team who have overall responsibility for the administration of a Client Portfolio
• Assist with the take on of new business for the team, ensuring that new business is processed smoothly and efficiently
• Support where appropriate any CSD’s / Fiduciaries with fee reviews as appropriate in light of current service delivery and requirements to ensure recovery of work in progress (WIP) and achieving fee collection targets as set out in our Business Plan
• Proactively contribute to supporting the team in meeting their commercial objectives and targets through the effective capital management of the P&L for the Client Portfolio to include revenue targets, billable utilization rates for staff, pro-active management of debtor days and cash collections
• Provide Manager with support with regard to the regular and on-going reviews of any uncommercial fee arrangements within your Client Portfolio. Escalate these concerns to the relevant CSD in question together with an action plan to remediate to improve the profitability for any such client situations
• Assist with the development of the risk management processes which are embedded in the culture, operations and systems used by all staff, driving and exemplifying adherence to agreed policies, procedures and applicable regulation
• Provide support to the Manager and participate in the delivery of training/mentoring more junior members of staff so that they are fully conversant with the Company’s policies and procedures
• In the absence of the Manager and as required be available to participate/attend statutory, management and any other meetings of the business
• Actively support the delivery of the business KPI’s for your Client Portfolio are effectively managed, controlled achieved in accordance with our ongoing business requirements
• Develop interview skills, recruiting talented individuals
• Act as an effective member of the fiduciary team and assist the Manager with meeting business, financial and operational initiatives and projects
• Provide support and assist with the administration of client entities administered by the team

Tasks:

• Act as a role model to implement a culture which supports the Group Values and ensure engagement and commitment to deliver excellent client service, operational effectiveness and efficiencies
• Actively support and perform in line with the Group initiatives
• Participate fully and proactively in the promotion of a constructive “client servicing” culture
• Build and maintain effective relationships across all teams both locally and across the Group, ensuring any business opportunities are identified and followed up
• Ensure team members receive appropriate training and that individual staff responsibilities are clear. Identify and address development needs and encourage self-development
• Responsible for ensuring the career aspirations and development needs of any direct reports is managed by holding effective “Everyday Conversations”
• Identify and address development needs of the team and encourage self-development to meet the needs of the business now and in the future, promoting an environment of shared knowledge and learning in order to deliver superior client service
• Deputise in the absence of your Manager, when required
• Pro-actively manage own development, encompassing both technical and leadership requirements to a level appropriate to role that supports the Group Values
• Continue and maintain relevant technical knowledge, ensuring CPD requirements are met
• Deliver the highest level of client service in line with our Group Values with the objective of exceeding client expectations
• Assist with the delivery of effective and timely communication with clients and local CSD’s on any relevant issues
• Identifying cross-selling opportunities within the existing client base and assist with new business opportunities
• Develop working effective relationships with clients and intermediaries and internal contacts to maximise client retention and identify opportunities for growth
• Maintain an awareness of business strategy when considering management decisions
• Ensure compliance with applicable laws, service standards, company policies and procedures and agreed operational and control processes
• Using your own judgement to bring to the attention of management any issues which you feel appropriate, in particular ensuring that concerns and identified risks are reported in a timely and effective manner
• Keep abreast of processes to manage risks inherent within your own Portfolio, managing changes to the process where necessary, ensuring process is being actively followed by team members. Take action to deal with risks wherever necessary, ensuring referral to senior management on all risk matters
• Discharge the responsibilities as detailed for management in the Group Risk Management Policy
• Ensure that staff are aware of and adhere to the Company's policies and procedures, both on a group and local basis