Port Louis, Mauritius

Senior Business Support Analyst

Full-time / part-time
Full-time
Level
Associate
Department
Operations
Address
Edith Cavell Street 33
Port Louis
11324
Mauritius
Apply now

Job description

Working within the Global Operations & Transformation team, you will support the implementation and management of a group wide planning and resource management solution dealing with many international stakeholders. You will be involved in requirement collation, supporting improvements to our end-to-end workflow solution to streamline key interactions between teams across countries  

Responsibilities (how we will measure success)

  • You will help setup the platform as needed to meet different requirements
  • You will support the Operational teams in different jurisdictions in the daily use of the solution, interacting with end-users, IT and project team, ensuring global standards are maintained
  • You’ll be in charge preparing and maintaining various documents (Functional requirements documentation, test scripts, user documentation) as required by the product to agreed standards, of consistent quality and to agreed timelines
  • You will work with colleagues and other stakeholders to investigate operational issues, problems and new opportunities, seeking effective business solutions through improvements in aspects of business areas or systems.
  • You'll also assist in the analysis of underlying issues and their root causes, identifying available options for consideration such as new development
  • You will assist in the updates of data as needed in the system
  • Appropriate use of diagrams, graphs and other mechanisms to communicate effectively with diverse stakeholder groups, across and outside of the organisation

Tasks (what does the role do on a day-to-day basis)

  • Support the implementation and support of the task management tool by working with international colleagues and other stakeholders to continuously improve the product and business processes
  • Investigate operational issues, problems and new opportunities; seeking effective business solutions through improvements in aspects of business areas or systems of interest. Assisting in the analysis of underlying issues and their root causes, and help identify solutions
  • Act as a business analyst identifying and planning solutions to business problems, ensuring good use of relevant documentation, for example;
    • Functional Requirements Documentation
    • Specification Documentation
    • Development and execution of test plan scripts
    • Support the testing and UAT with country users
  • Facilitating stakeholder meetings and workshops, and presenting findings and actions both verbally and in writing to the business;
  • Assist in defining user acceptance tests for new or improved business processes and the system;
  • Work with developers to implement and test solutions that you or other team members design:
  • Assisting in defining holistic solutions that address organisational, people, processes, information and technology aspects; justifying the solutions when supporting the development of a business case for a business change initiative.
  • Consider opportunities and potential risks attached to suggestions you make
  • Communicate the benefits of your recommendations across departments and help to address any uncertainty and concern
  • Support staff and teams in making your recommended changes, including helping to resolve any issues
  • Support training and maintenance of related materials for the wider business, engaging with teams to ensure ongoing enhancements as needed
  • Ensuring that end-users requests are addressed within Business SLAs

Qualifications

Key competencies for position and level

  • Communicates Effectively  
  • Organisation Savvy
  • Being Resilient
  • Plans and Aligns
  • Demonstrates Self-Awareness
  • Proactive

Key behaviours we expect to see

In addition to demonstrating our Group Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following:

  • Attention to detail
  • Taking Ownership
  • Curiosity
  • Positivity

Required Experience/Essential Criteria:

  • 3+ Years Business Analysis, Application Support or implementation experience
  • Business and/or Systems Analysis Qualification
  • Excellent organisational, prioritisation and interpersonal skills
    • Comfortable communicating with diverse stakeholders including subject matter experts, peers, managers, customers and suppliers
    • ‘Can do’ attitude, ability to cope with tight deadlines and working under pressure
    • Ability to take initiative and self-manage
  • Strong problem-solving skills with the ability to identify problems and challenges, demonstrating strong analytical ability as well as providing informed insights

Technical Skills:

  • Proficient in Excel, Word, Powerpoint and Visio
  • Ability to draft detailed workflow diagrams and User Interface mock-ups.
  • Knowledge of VBA and SQL is beneficial but not essential
  • Any experience in Agile ways of working is a plus but not essential

Desired Criteria:

  • Experience of operating within a firm that shares some of the following features:
    • Financial Services / Private Equity / Investor services industry
    • Globally distributed teams
    • Fast-paced and rapidly evolving environment
  • Familiar with applying standards, practices and assessments relevant to product development is a plus
  • A quick learner eager and proactive to support the business and become a subject matter expert

Additional information

At IQ-EQ we want you to reach your full potential. We offer an inclusive and diverse environment to support your career aspirations. With a strong emphasis on continuous learning and a holistic approach to your professional and personal development. We also offer opportunities across our service lines and our international network of offices.

Company description

IQ-EQ is a leading Investor Services group which combines global expertise with an unwavering focus on client service delivery. We support fund managers, global companies, family offices and private clients operating worldwide.

Apply now