Port Louis, Mauritius

Senior Business Support Analyst

Full-time / part-time
Edith Cavell Street 33
Port Louis

Job description

Working within the Global Operations & Transformation team, you will support the implementation and management of a group wide planning and resource management solution dealing with many international stakeholders. You will be involved in requirement collation, supporting improvements to our end-to-end workflow solution to streamline key interactions between teams across countries  

Responsibilities (how we will measure success)

  • You will help setup the platform as needed to meet different requirements
  • You will support the Operational teams in different jurisdictions in the daily use of the solution, interacting with end-users, IT and project team, ensuring global standards are maintained
  • You’ll be in charge preparing and maintaining various documents (Functional requirements documentation, test scripts, user documentation) as required by the product to agreed standards, of consistent quality and to agreed timelines
  • You will work with colleagues and other stakeholders to investigate operational issues, problems and new opportunities, seeking effective business solutions through improvements in aspects of business areas or systems.
  • You'll also assist in the analysis of underlying issues and their root causes, identifying available options for consideration such as new development
  • You will assist in the updates of data as needed in the system
  • Appropriate use of diagrams, graphs and other mechanisms to communicate effectively with diverse stakeholder groups, across and outside of the organisation

Tasks (what does the role do on a day-to-day basis)

  • Support the implementation and support of the task management tool by working with international colleagues and other stakeholders to continuously improve the product and business processes
  • Investigate operational issues, problems and new opportunities; seeking effective business solutions through improvements in aspects of business areas or systems of interest. Assisting in the analysis of underlying issues and their root causes, and help identify solutions
  • Act as a business analyst identifying and planning solutions to business problems, ensuring good use of relevant documentation, for example;
    • Functional Requirements Documentation
    • Specification Documentation
    • Development and execution of test plan scripts
    • Support the testing and UAT with country users
  • Facilitating stakeholder meetings and workshops, and presenting findings and actions both verbally and in writing to the business;
  • Assist in defining user acceptance tests for new or improved business processes and the system;
  • Work with developers to implement and test solutions that you or other team members design:
  • Assisting in defining holistic solutions that address organisational, people, processes, information and technology aspects; justifying the solutions when supporting the development of a business case for a business change initiative.
  • Consider opportunities and potential risks attached to suggestions you make
  • Communicate the benefits of your recommendations across departments and help to address any uncertainty and concern
  • Support staff and teams in making your recommended changes, including helping to resolve any issues
  • Support training and maintenance of related materials for the wider business, engaging with teams to ensure ongoing enhancements as needed
  • Ensuring that end-users requests are addressed within Business SLAs


Key competencies for position and level

  • Communicates Effectively  
  • Organisation Savvy
  • Being Resilient
  • Plans and Aligns
  • Demonstrates Self-Awareness
  • Proactive

Key behaviours we expect to see

In addition to demonstrating our Group Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following:

  • Attention to detail
  • Taking Ownership
  • Curiosity
  • Positivity

Required Experience/Essential Criteria:

  • 3+ Years Business Analysis, Application Support or implementation experience
  • Business and/or Systems Analysis Qualification
  • Excellent organisational, prioritisation and interpersonal skills
    • Comfortable communicating with diverse stakeholders including subject matter experts, peers, managers, customers and suppliers
    • ‘Can do’ attitude, ability to cope with tight deadlines and working under pressure
    • Ability to take initiative and self-manage
  • Strong problem-solving skills with the ability to identify problems and challenges, demonstrating strong analytical ability as well as providing informed insights

Technical Skills:

  • Proficient in Excel, Word, Powerpoint and Visio
  • Ability to draft detailed workflow diagrams and User Interface mock-ups.
  • Knowledge of VBA and SQL is beneficial but not essential
  • Any experience in Agile ways of working is a plus but not essential

Desired Criteria:

  • Experience of operating within a firm that shares some of the following features:
    • Financial Services / Private Equity / Investor services industry
    • Globally distributed teams
    • Fast-paced and rapidly evolving environment
  • Familiar with applying standards, practices and assessments relevant to product development is a plus
  • A quick learner eager and proactive to support the business and become a subject matter expert

Additional information

At IQ-EQ we want you to reach your full potential. We offer an inclusive and diverse environment to support your career aspirations. With a strong emphasis on continuous learning and a holistic approach to your professional and personal development. We also offer opportunities across our service lines and our international network of offices.

Company description

IQ-EQ is a leading Investor Services group which combines global expertise with an unwavering focus on client service delivery. We support fund managers, global companies, family offices and private clients operating worldwide.