Hyderabad, India

Senior Change Lead, Workflow & Content Management

Full-time / part-time
Mid-Senior Level

Job description

Responsibilities (how we will measure success)

  • To act as a senior change leader in the business, overseeing workflow and document management platform development and deployment as part of the overall enterprise transformation programme, Horizon.
  • Help prioritize improvements and the focus of the team across the platforms to deliver the greatest impact and improvements in ways of working.
  • Act as a hands-on business change lead, working closely with direct reports to drive change and embed agile ways of working.  
  • Oversee new implementations across the group or upgrades where already in use, support deployments in line with the wider group offshore focused strategy .
  • Help drive establishment and better management of our business through greater use of operational KPIs that should be enabled by our workflow and document management tools.
  • Work collaboratively with other departments, with countries and shared services to deliver change programmes and support improvement initiatives.
  • Ensure all projects are assessed and managed with a global lens, embedding standards for all to work towards.
  • Oversee initiative delivery in line with best practice governance appropriate to the type and complexity of projects.

Tasks (what does the role do on a day-to-day basis)

  • Builds close relationships with other departments to ensure smooth collaboration and understanding of wider activity going on in the business.
  • Guides the setup and delivery of our primary workflow, and multiple document management initiatives. Drive global standards and delivery towards the defined target states.
  • Ensure tools leverage appropriate super users and training platforms to enable use at scale for thousands of users in a high attrition environment.
  • Oversees improvements in KPIs globally to support effective delivery by countries utilizing MI support.
  • Support improvements to the client workflow portal, and potentially engage with clients around the product if needed working with the Solutions architect.
  • As a senior change leader, ensure relevant global communications are issued around ongoing initiatives and best practice, building SME communities if relevant.
  • Ensures all active projects are setup and managed in-line with group processes.
  • Ensuring delivery in-line to agreed baselines for deliverables, scope (and quality), time and cost, including managing and monitoring project budgets.
  • Ensure all projects clearly identify and track benefits.
  • Pro-actively and effectively manage project execution risks and issues as they arise, including the development of contingency plans.
  • Ensure each project has an appropriate governance framework.
  • Liaise with departments to ensure transition of Projects to business as usual.
  • Ensure lessons learnt are appropriately reflected with regular retrospectives.
  • Motivate and coach direct reports and project teams, ensuring development of team skills.
  • Build and manage meaningful and supportive relationships across the organization. Demonstrate leadership and people skills.
  • Identify resourcing needs and ensure they are appropriate to deliver the programme. Support recruitment or sourcing of team members when needed.
  • Act as a role model and a leader within the team, expressing appropriate characteristics as expected at this level.
  • Undertake any additional reasonable duties as required by the Firm.


Key competencies for position and level

  • Builds effective teams
  • Drives results
  • Manages Conflict
  • Resourcefulness
  • Balances Stakeholders

Key behaviors we expect to see

In addition to demonstrating our Group Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following:

  • Taking Ownership
  • Resilience
  • Positivity
  • Proactivity

Required Experience

Essential Criteria:

  • 10+ years’ experience of end-to-end change management across a variety of different types of complex projects in a fast-paced and rapidly evolving environment.
  • 10+ years of experience working with business stakeholders within a cross-functional matrix environment.
  • Bachelor's Degree in appropriate field of study or equivalent work experience.
  • Qualifications in a related discipline. E.g. Prince, MSP, Agile, SCRUM.
  • Proven experience of translating business analysis, requirements definition and business case production into practical implementation.
  • Delivery of Technology related projects specifically related to Solution Delivery
  • Experience of operating within Financial Services industry.
  • Effective negotiation and persuasion skills.
  • Expert planning and organizational skills.
  • Experience of managing direct reports, providing coaching and development and management of performance issues.
  • High level of proficiency IT Literacy including MS Project, Excel, Visio, PowerPoint
  • Excellent organizational, prioritization and interpersonal skills, with experience presenting and communicating with diverse stakeholders / and or senior leadership.
  • Interpersonal skills to influence and initiate change, facilitate and enhance performance within a cross - functional environment and globally distributed team.
  • Ability to take a creative approach to resolving a range of issues.
  • Fluent in English Language, written and verbal.

Desired Criteria:

  • Experience of operating within a Private Equity / Investor services industry

Additional information

At IQ-EQ we want you to reach your full potential. We offer an inclusive and diverse environment to support your career aspirations. With a strong emphasis on continuous learning and a holistic approach to your professional and personal development. We also offer opportunities across our service lines and our international network of offices.

Company description

IQ-EQ is a leading Investor Services group which combines global expertise with an unwavering focus on client service delivery. We support fund managers, global companies, family offices and private clients operating worldwide.

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