Pasig, Philippines

Assistant Manager - Business Process Engineering

Full-time / part-time
Business Development & Sales
Ortigas Avenue

Job description

The Assistant Manager for Business Process Engineering should lead and drive innovation in the operations processes by understanding emerging technologies and spotting for opportunities on how it can solve existing business challenges

Responsibilities (how we will measure success)

Business Requirements Analysis

  • Have a good orientation of the processes involved and spot for opportunities where technology can be leveraged
  • Elicit business requirements and validate understanding to align with business needs
  • Develop the needed documentation to express these requirements

Solution Engineering and Delivery

  • Identify technology or process improvement solution candidates to solve an identified business problem
  • Design, Develop, and/or configure solution platforms (automation, low-code / no-code technology, dashboards, etc.) in place to deliver benefits to the organisation
  • Perform Quality Assurance on solution components developed
  • Deploy solutions to development, test, and production environments
  • Liase with different stakeholder groups to ensure that the solutions will be deployed correctly, other risks are considered, and have mitigations in place
  • Conduct continuous review of existing solutions deployed and determine if there are opportunities for optimisation and refactor if needed
  • Develop and maintain the necessary documentation for the solutions deployed
  • Support technology implementation of both in-house and/or external projects

R&D & Technology Thought Leadership

  • Research emerging platforms to identify possible opportunities where it can be applied
  • Ensure continues update on already deployed technologies and explore new features that could be taken advantage of when applicable
  • Conduct technology awareness campaigns, facilitate related training, and drive inclusive ideation sessions through design thinking
  • Participate on other analysis / insighting activities aimed at continuous improvement


Key competencies for position and level

  • Technology awareness on various business process automation, workflow, and reporting platforms
  • Solution Engineering be it through configuration, ground-up development, or modification of technology platforms available
  • QA Testing of Technology Solutions to be deployed
  • Solution Deployment to different development, testing, and production environments
  • High proficiency for problem solving, root cause analysis, issue / defect management, resolution delivery
  • Technical Documentation
  • Effective communication skills to all levels of the organization.
  • Experience in documenting and validating requirements for process improvements.
  • Collaboration and strong influencing skills to ensure the buy in of others across the business

Key behaviours we expect to see

In addition to demonstrating our Group Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following:

  • Self-directed learner with a passion to explore emerging technologies and apply it to practical use
  • Analytical skill to break down a problem and determine the right solution
  • Accuracy, attention to details, and constant focus on quality
  • Equally able to communicate with both business and technical departments especially to Senior Management Members
  • Pro-active, independent, accurate, flexible, and customer oriented

Additional information

At IQ-EQ we want you to reach your full potential. We offer an inclusive and diverse environment to support your career aspirations. With a strong emphasis on continuous learning and a holistic approach to your professional and personal development. We also offer opportunities across our service lines and our international network of offices.

Company description

IQ-EQ is a leading Investor Services group which combines global expertise with an unwavering focus on client service delivery. We support fund managers, global companies, family offices and private clients operating worldwide.

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