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Job Description
Responsibilities
Contributes to the strategic and operational development of the site by delivering Technical Training strategy to the business. Responsible for facilitating follow on training and other learning interventions to address performance gaps and reports on the progress of the trainees.
Tasks
Needs Analysis, Design and Development
- Partner with the Client Services team to understand, document and address technical training needs
- Update and maintain training materials as needed
- Develop materials and learning assets aligned to an agreed upon learning outcome
Implementation and Facilitation
- Facilitate new hire technical training for the Client Services team and other training interventions to a standard of excellence
- Create class schedule and send out invitations to participants
Evaluation and Reporting
- Maintain attendance and assessment records to evaluate trainee performance
- Coach and provide feedback to trainees to manage performance during training
- Prepare daily report and handover report to managers, including behavioural observations of trainees during new hire Induction Programme
Endorse trainees using a set criteria to the business
Qualifications
Required Experience
Education / professional qualification
College graduate preferably with a degree in accounting, finance, economics, management, or any business course. Part qualified or qualified accountant is a plus.
Background experience
Two + years relevant experience; prior experience in training delivery is desired but not essential
Computer/program knowledge
Intermediate Microsoft Office skills Understand and use best practice on Investran (accounting platform) and MS Teams as a virtual platform
Knowledge regarding the financial services industry or alternative investments is desirable but not required.
Additional information
At IQ-EQ we want you to reach your full potential. We offer an inclusive and diverse environment to support your career aspirations. With a strong emphasis on continuous learning and a holistic approach to your professional and personal development. We also offer opportunities across our service lines and our international network of offices.
Company description
IQ-EQ is a leading Investor Services group which combines global expertise with an unwavering focus on client service delivery. We support fund managers, global companies, family offices and private clients operating worldwide.
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