Senior Change Lead

Job Description

Responsibilities (how we will measure success)

  • To act as a senior product manager in the business, overseeing development of our Navigator task management, checklist and document management platform alongside the deployment of the platform to new teams
  • This is the most used internally built platform in use and being rolled out across the company
  • Help prioritise improvements and the focus of the team across the platforms to deliver the greatest impact and improvements in ways of working
  • Help drive establishment and better management of our business through greater use of operational KPIs that should be enabled by our workflow and document management platform
  • Act as a hands on business change lead, working closely with direct reports and stakeholders to drive change and embed agile ways of working  
  • Oversee new implementations across the group or upgrades where already in use, support deployments in line that respond to user feedback 
  • Work collaboratively with other departments, with countries and shared services to deliver change and support improvement initiatives.
  • Ensure all projects are assessed and managed with a global lens, embedding standards for all to work towards


Tasks (what does the role do on a day-to-day basis)

  • Builds close relationships with platform users and other departments to ensure smooth collaboration and understanding of wider activity going on in the business
  • Drive global standards and helps embed KPI management and actions following the implementation and upgrades to Navigator
  • Ensure tools leverage appropriate super users and training platforms to enable use at scale for thousands of users in a high growth environment
  • Oversees improvements in KPIs globally to support effective delivery by countries utilising MI support
  • Support improvements to the client portal, and potentially engage with clients around the product if needed
  • Drive relevant global communications around the platform
  • Ensuring delivery in-line to agreed baselines for deliverables, scope (and quality), time and cost, including managing and monitoring the budget
  • Pro-actively and effectively manage project execution risks and issues as they arise, including the development of contingency plans.
  • Ensure each implementation has an appropriate governance framework
  • Ensure lessons learnt are appropriately reflected with regular retrospectives
  • Motivate and coach direct reports and project teams, ensuring development of team skills
  • Build and manage meaningful and supportive relationships across the organisation. Demonstrate leadership and people skills
  • Identify resourcing needs and ensure they are appropriate to deliver the programme. Support recruitment or sourcing of team members when needed
  • Act as a role model and a leader within the team, expressing appropriate characteristics as expected at this level.
  • Undertake any additional reasonable duties as required by the Firm.


Key competencies for position and level

  • Builds effective teams
  • Drives results
  • Manages Conflict
  • Resourcefulness
  • Balances Stakeholders

Key behaviors we expect to see

In addition to demonstrating our Group Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following:

  • Taking Ownership
  • Resilience
  • Positivity
  • Proactivity

Required Experience

Essential Criteria:

  • 10+ years’ experience of end-to-end change management across a variety of different types of complex projects in a fast-paced and rapidly evolving environment.
  • 10+ years of experience working with business stakeholders within a cross-functional matrix environment.
  • Bachelor's Degree in appropriate field of study or equivalent work experience.
  • Qualifications in a related discipline. E.g. Prince, MSP, Agile, SCRUM.
  • Proven experience of translating business analysis, requirements definition and business case production into practical implementation.
  • Delivery of Technology related projects specifically related to Solution Delivery
  • Experience of operating within Financial Services industry.
  • Effective negotiation and persuasion skills.
  • Expert planning and organizational skills.
  • Experience of managing direct reports, providing coaching and development and management of performance issues.
  • High level of proficiency IT Literacy including MS Project, Excel, Visio, PowerPoint
  • Excellent organizational, prioritization and interpersonal skills, with experience presenting and communicating with diverse stakeholders / and or senior leadership.
  • Interpersonal skills to influence and initiate change, facilitate and enhance performance within a cross - functional environment and globally distributed team.
  • Ability to take a creative approach to resolving a range of issues.
  • Fluent in English Language, written and verbal.

Desired Criteria:

  • Experience of operating within a Private Equity / Investor services industry

Additional information

At IQ-EQ we want you to reach your full potential. We offer an inclusive and diverse environment to support your career aspirations. With a strong emphasis on continuous learning and a holistic approach to your professional and personal development. We also offer opportunities across our service lines and our international network of offices.

Company description

IQ-EQ is a leading Investor Services group which combines global expertise with an unwavering focus on client service delivery. We support fund managers, global companies, family offices and private clients operating worldwide.

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