Senior Change Lead

Job Description

Responsibilities (how we will measure success)

• To act as a senior product manager in the business, overseeing development of our Navigator task management, checklist and document management platform alongside the deployment of the platform to new teams
• This is the most used internally built platform in use and being rolled out across the company
• Help prioritise improvements and the focus of the team across the platforms to deliver the greatest impact and improvements in ways of working
• Help drive establishment and better management of our business through greater use of operational KPIs that should be enabled by our workflow and document management platform
• Act as a hands on business change lead, working closely with direct reports and stakeholders to drive change and embed agile ways of working  
• Oversee new implementations across the group or upgrades where already in use, support deployments in line that respond to user feedback 
• Work collaboratively with other departments, with countries and shared services to deliver change and support improvement initiatives.
• Ensure all projects are assessed and managed with a global lens, embedding standards for all to work towards

Tasks (what does the role do on a day-to-day basis)

• Builds close relationships with platform users and other departments to ensure smooth collaboration and understanding of wider activity going on in the business
• Drive global standards and helps embed KPI management and actions following the implementation and upgrades to Navigator
• Ensure tools leverage appropriate super users and training platforms to enable use at scale for thousands of users in a high growth environment
• Oversees improvements in KPIs globally to support effective delivery by countries utilising MI support
• Support improvements to the client portal, and potentially engage with clients around the product if needed

• Drive relevant global communications around the platform
• Ensuring delivery in-line to agreed baselines for deliverables, scope (and quality), time and cost, including managing and monitoring the budget
• Pro-actively and effectively manage project execution risks and issues as they arise, including the development of contingency plans.
• Ensure each implementation has an appropriate governance framework
• Ensure lessons learnt are appropriately reflected with regular retrospectives
• Motivate and coach direct reports and project teams, ensuring development of team skills
• Build and manage meaningful and supportive relationships across the organisation. Demonstrate leadership and people skills

• Identify resourcing needs and ensure they are appropriate to deliver the programme. Support recruitment or sourcing of team members when needed
• Act as a role model and a leader within the team, expressing appropriate characteristics as expected at this level.

• Undertake any additional reasonable duties as required by the Firm.