Sales Support Officer

Job Description

About the Role

As a Sales Support Officer, you will work closely with the Luxembourg commercial team, providing high quality support and facilitating all commercial activities. You’ll be the go-to person for the commercial team to ensure successful conversion of business.


Proposal development and management

  • Lead the proposal creation process from RFP receipt to final submission, ensuring alignment with client needs and strategic objectives.
  • Collaborate with subject matter experts across the organization to gather in-depth insights and tailor solutions to client challenges.
  • Craft persuasive and engaging narratives that showcase IQ-EQ's unique capabilities and differentiate us from the competition.
  • Manage proposal timelines, budgets, and resources effectively to deliver high-quality documents on time and within budget.

Client engagement and relationship building

  • Partner with sales teams to understand client needs, build relationships, and actively participate in the sales cycle.
  • Present proposals for clients with confidence and professionalism, answering questions and addressing concerns effectively
  • Gather feedback from clients and internal stakeholders to refine proposal processes and continuously improve proposal success rates

Communication and collaboration

  • Maintain clear and concise communication with internal and external stakeholders throughout the proposal development process.
  • Collaborate effectively with colleagues across different departments to ensure proposals are comprehensive and integrated.
  • Foster a culture of teamwork and excellence within the proposal team. 


Skills and Qualifications

  • Proven experience in developing and delivering winning proposals in a professional services environment.
  • Strong writing and communication skills with the ability to tailor content to different audiences.
  • Excellent project management and organizational skills.
  • A deep understanding of the financial services industry and IQ-EQ's service offerings.
  • A results-oriented approach with a passion for exceeding client expectations.
  • Proficiency in proposal management software tools (e.g., Proposify, Qvidian, RFPIO).

Required Experience

Education / professional qualifications

  • Graduated in Business administration or similar

Background experience

  • 2-3 years of previous experience in administrative or support role preferably in a commercial department, ideally within the financial services sector

Computer / program knowledge

  • Experience with an intermediate / advance knowledge of Microsoft Office systems (Outlook/Word/Excel) is essential.
  • Experience in a CRM system


  • English
  • Any other language will be considered an asset.


  • Commercial Skills
    • Ability to build effective relationship
    • Knowledge of IQ-EQ product offering
    • Executive Connectivity
  • Soft/ Interpersonal Skills
    • Ability to collaborate with colleagues
    • Copes well under pressure and possesses resilience
    • Results driven
    • Adaptability and flexibility
    • Creativity and problem solving
    • Initiative, drive and enthusiasm
    • Networking
    • Planning and Organizational
  • Strong commercial mindset and appetite
  • Ability to meet deadlines, multi-task and manage own workload in a fast-paced environment
  • Be a team player, ensure effective communication and build effective working relationships
  • Great attention to detail, time management, self-reliance and a can-do attitude
  • Ability to prioritize own workload.
  • Ability to liaise with all levels of the organization

Key Behaviors we expect to see

  • Customer focus
  • Positive mindset
  • Proactivity
  • Relationship building
  • Adaptability

Additional information

At IQ-EQ we want you to reach your full potential. We offer an inclusive and diverse environment to support your career aspirations. With a strong emphasis on continuous learning and a holistic approach to your professional and personal development. We also offer opportunities across our service lines and our international network of offices. 

Company description

IQ-EQ is a leading Investor Services group with more than 5,000 employees and Assets under Administration in the excess of $650Billion. We combine global expertise with an unwavering focus on client service delivery to support fund managers, global companies, family offices and private clients operating worldwide across 23 jurisdictions.

IQ-EQ brings together a rare combination of global expertise and a deep understanding of the needs of clients.  This allows us to provide high quality delivery of a comprehensive range of compliance, administration, asset and advisory products and services to investment funds, global companies, family offices and private clients globally.

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