Project Manager (Client Implementation)

Job Description

Responsibilities (how we will measure success)

• As a Senior Change Resource working with the Programme Lead, your focus will be supporting the development, alignment and execution of our GCD target operating model as it transforms to support the business in providing exceptional customer service and the creation of new solutions to the market and to our clients.
• Responsible for the overall delivery oof a number of enabling projects supporting delivery of a priority global benefit program to the business, accountable for the entire project scope, project team, resources, budget, communications and the success of the project.
• Working with peers in other GCD locations to ensure a consistent GCD approach to all project deliveries which aligns to GCD ‘best practice’ and embodies the ‘One IQEQ’ ethos.
• Ensure transformation activities consider automation, efficiency and lean processing to deliver maximum benefits to GCD services.
• Ensure governance procedures are adhered to, working closely with the PMO team to complete as required.
• Adhere to the Transformation team’s standard methodology and governance processes.
• Organising and motivating project teams, directing the project and all stakeholders involved to successful delivery
• Effective management of all key stakeholders

Tasks (what does the role do on a day-to-day basis)

• Responsible for all aspects of Project Management, including but not limited to; Initiation, planning, design, execution, monitoring and controlling including change control and project closure – ensuring predictable and successful delivery
• Determine objectives, key performance indicators and measures that each project will be evaluated against upon completion and track ongoing progress. Prepare related benefits assessments
• Ongoing communication and management of all project stakeholders, ensuring consistent, clear and transparent updates and escalations
• Lead and motivate your project team both internally and externally, establishing a team culture within the assigned projects
• Preparation of project documentation in collaboration with Project Sponsor, Subject Matter Experts and other relevant stakeholders.  For example:
  • Project Initiation Requests
  • Project Initiation Documentation
  • Product and Work Package Descriptions
  • End Stage reports and Stage Gate Readiness Assessment Documents
  • Test Strategy, Plans and Scripts
  • Closure Reports
• Working closely with the project team members to ensure that scope is defined, requirements documented, tracked and delivery schedules are on track;
  • Applying change control processes as per PMO governance
  • Proactive management of project risks, including the development of contingency plans
  • Reporting through agreed lines on project progress through highlight reports and end stage assessments, including option papers and recommendations
• Liaise with various departments to ensure Service Transition is successful, including the Global training team in relation to training needs arising from projects and related solutions
• Production of closure reports, evaluating successes and challenges to enhance learning for your next project – ensure capture of lesson on the team’s central lessons log.

Key competencies for position and level

• Has in-depth knowledge of Project Management discipline
• Works with others to solve complex global problems, taking on a new perspective to existing solutions
• Works independently, receives minimal guidance
• Strong communicator and influencer