Why work at IQ-EQ?
We power people and possibilities
Careers
Open mobile menu
Job Description
- Lead the team in fostering both a client service mentality and strong business development culture at all levels by personally demonstrating the cultural values of the business
- Take personal responsibility for a high value Client Portfolio
- Manage to the highest standard a Client Administration Team who have overall responsibility for the administration of a Client Portfolio
- Ensure appropriate allocation of clients within the team and ensure clear cover in place in connection with absences
- Adapting to changes in a productive manner and helping to foster a positive attitude within the team
- Actively contribute to initiatives to improve processes to drive operational excellence
- To administer a complex and varied portfolio of clients requiring a senior level of technical ability
- To provide support to junior staff within the team, the Senior Manager, the Client Services Director and senior management of the business
- Responsible for ensuring all business KPI’s for your Client Portfolio are effectively managed, controlled achieved in accordance with our ongoing business requirements
- Responsible for ensuring the team meet their commercial objectives and targets through the effective capital management of the P&L for the Client Portfolio to include revenue targets, billable utilization rates for staff, recoverability on fixed fee clients and pro-active management of debtor days and cash collections
- Actively lead the management of meetings with other areas of the business together with all aspects of team actions in respect of financial and operational initiatives and projects
- Responsible and oversight of the Team’s Clients, the administration of client entities within the portfolio, the delivery of quality of service and profitability
- Provide technical support to Client Administration Teams in connection with their client structures and the execution of complex client transactions
- Manage the development of strong relationships with intermediaries linked to existing client book in order to generate new business
- Support the business with impact/risk assessment, in terms of constant changes in local and international regulatory and legislative requirements.
- Liaise closely with Team Members, ensuring any business opportunities are identified and followed up
- Participate in and actively support Client Service Directors and Fiduciaries with a programme of regular client and advisor visits (including attending such visits if required)
- Responsible for the take on of new business for the team and ensuring that new business is processed smoothly and efficiently
- Ensure that risk management processes are embedded in the culture, operations and systems used by all staff, driving and exemplifying adherence to agreed policies, procedures and applicable regulation
- Participate in and actively support the CSD’s / Fiduciaries with fee reviews as appropriate in light of current service delivery and requirements to ensure recovery of work in progress (WIP) and achieving fee collection targets as set out in our Business Plan
- Together with any Senior Manager, responsible for conducting regular and on-going reviews of any uncommercial fee arrangements within your Client Portfolio. Escalate these concerns to the relevant CSD in question together with an action plan to remediate to improve the profitability for any such client situations
Qualifications
- ICSA or STEP Diploma qualified or relevant professional qualification
- Thorough understanding of the relevant laws relating to ‘Fund Services Business’.
- Thorough understanding of the duties and responsibilities of a Fiduciary business
- Thorough understanding of industry best practice in relation to Fund and Company administration
- Minimum of 7 years relevant industry experience
- Attention to detail and accuracy
- Strong numeracy and analytical skills.
- Ability to understand fund and company legal documents
- Strong IT knowledge and proficiency with relevant IT applications
- Works collaboratively with peers and colleagues
- High level of self-awareness and demonstrates to others the importance of self-development
- Contributes to the management of the workflow of their team in a commercial, knowledgeable and client focused way
- Resilient and able to work under pressure and within tight deadlines
- Risk aware and demonstrates high levels of integrity, equality and diversity in their approach to work
- Ability to demonstrate effective communication and relationship skills
- Able to motivate and support colleagues through periods of change
- Detailed understanding of the duties and responsibilities of a fiduciary
- A competent understanding and working knowledge of taxation and how this affects fund and corporate structures
Additional information
At IQ-EQ we want you to reach your full potential. We offer an inclusive and diverse environment to support your career aspirations. With a strong emphasis on continuous learning and a holistic approach to your professional and personal development. We also offer opportunities across our service lines and our international network of offices.
Company description
IQ-EQ is a leading Investor Services group which combines global expertise with an unwavering focus on client service delivery. We support fund managers, global companies, family offices and private clients operating worldwide.
Recruitment experience
Everything you need to know