Manager, CDD and Onboarding

Job Description


  • Manage, lead and develop the CDD & Onboarding team for IQEQ Jersey
  • Ensure successful delivery of the CDD & Onboarding Team scope, objectives and deliverables
  • Ensure all CDD/KYC and Serviced Entity data input and record keeping across core systems (principally PureClient) is delivered efficiently and faultlessly
  • Develop and enhance systems and controls in the delivery of the CDD & Onboarding activities
  • Ensure that the relevant stakeholders, including the 1st line Client Services Teams receive regular and relevant training in respect of the specific CDD & Customer Onboarding processes. 
  • Proactively review and maintain all published policies and procedures associated with CDD input and processing, provide recommendations to the Jersey Boards on CDD related business processes improvements to ensure best practices and changes in regulatory requirements are incorporated into published documents.
  • Act as the lead of the CDD & Customer Onboarding Team within the Business Support Team (BST) of the Operations department of IQEQ Jersey. 
  • Provide guidance and support to the 1st line Client Services Teams and other members of the CDD & On-Boarding Team, with a view to developing staff knowledge.
  • Responsible for delivering up-to-date and accurate reporting to the Board – on a periodic and or adhoc basis - with regards to relevant CDD “statuses” and any CDD & On-Boarding matters or items which remain outstanding and/or, in the view of the CDD & On-Boarding Team, require attention by the 1st line Client Services Team 
  • Actively development strong relationships with the Team members across 1st line Client Services Teams, Compliance and Operational Support locally to maintain effective working relationships
  • Escalate any CDD or Customer On-Boarding processing issues or concerns to the Head of Operations, as appropriate – and on a timely basis
  • Act as data integrity gatekeeper for the PureClient system by ensuring that the team follow the published operational controls in order to support the integrity of new and existing data stored within PureClient.
  • Responsible for ensuring the career aspirations and development needs of any CDD & On-Boarding Team members under direct line management responsibility are managed by holding effective “Everyday Conversations”.


  • Process any and all CDD and Customer Onboarding documentation passed to the Team via the designated processes. 
  • Input key information, data and documents into PureClient; to ensure CDD records for relevant Verification Subject (VS) are kept up to date and accurate.
  • Manage the updating of the “CDD Status” in PureClient for any relevant verification subjects passed through the Team for inputting.
  • Actively support projects and initiatives to drive better data integrity within the Team and the Business, relevant to CDD & On-Boarding data and information.
  • Actively support Group and local Compliance initiatives.
  • Display commitment to deliver excellent service, operational effectiveness and efficiencies in all assigned tasks.
  • Maintain a high awareness of risk factors and perform necessary tasks to address such risks.
  • Identify and develop technical knowledge and communication requirements to a level appropriate to the role.
  • Take ownership for maintaining Continual Professional Development as required for the role and/or for existing professional qualifications or regulatory requirements.
  • Invite feedback and continuously look to improve performance
  • Grow and develop a good understanding of industry, best practice in relation to On-Boarding and in particular in respect of CDD requirements and best practices.
  • Continue to grow and develop a good understanding of the relevant regulatory framework, Funds & TCB Business Codes of Practice and AML Handbook and Money Laundering Order (to name a few).


Required Experience 

  • Relevant experience managing a CDD and Onboarding team
  • Thorough understanding of the local regulatory environment and relevant laws relating to Fund Services Business and Trust Company Business with particular emphasis on AML/CFT legislation and regulation
  • Thorough understanding and of the duties and responsibilities of a CDD Onboarding function
  • Minimum of 7 years relevant industry experience
  • Strong IT knowledge and proficiency with relevant IT applications
  • High level of self-awareness and demonstrates to others the importance of self-development
  • Contributes to the management of the workflow of their team in a commercial, knowledgeable and client focused way
  • Risk aware and demonstrates high levels of integrity, equality and diversity in their approach to work
  • Ability to demonstrate effective communication and relationship skills
  • Able to motivate and support colleagues through periods of change
  • Resilient and able to work under pressure and within tight deadlines to meet business objectives

Additional information

At IQ EQ Group we want you to reach your full potential. We offer an inclusive and diverse environment to support your career aspirations. With a strong emphasis on continuous learning and a holistic approach to your professional and personal development. We also offer opportunities across our service lines and our international network of offices.

Company description

IQ EQ is part of a leading Investor Services group which combines global expertise with an unwavering focus on client service delivery. We support fund managers, global companies, family offices and private clients operating worldwide.

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