Why work at IQ-EQ?
We power people and possibilities
Careers
Open mobile menu
Job Description
Responsibilities
- User Satisfaction of Key Group R&D systems such as MaxComply and UCP.
- Support the evolution and enhancement of the Group R&D products, including supporting the Product manager with creation of the quarterly roadmaps.
- Support the Product manager with implementation of processes and global standards around the platform.
- Support with the ongoing delivery of features and enhancements.
- Provide inputs to key Product meetings.
Tasks
- Become another point of contact between the product and the stakeholders of the system (Internal and External)
- Support with delivering the Group R&D initiatives as defined on the Product Roadmap.
- Assist with creation of key process documentation and ensuring these processes are communicated and followed by the wider team.
- Support with the Product deployment cycles through initial setup, testing and communications to key stakeholders.
- Assist with co-ordination of client implementations ensuring there is a clear governance structure in place, and we meet clients’ requirements and expectations.
Key competencies for position and level (see Group Competency model)
- Delivering Results and continuous improvement – Ensuring Group R&D products are being used in most efficient manner including delivery of improvement initiatives.
- Customer focus – Focussing on ensuring users of the system are communicated with in a timely manner.
Key behaviours we expect to see
In addition to demonstrating our Group Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following:
- Strong communication skills
- Strong relationship building skills.
- Collaboration skills
Qualifications
Required Experience
- Experience of enhancing use of technology
- Excellent organisational, prioritisation and interpersonal skills, with experience presenting and communicating with diverse stakeholders
- Proficient with MS Project, Excel, Visio, PowerPoint
- Interpersonal skills to facilitate and enhance performance within a cross - functional environment and globally distributed teams
- Ability to take a creative approach to resolving a range of issues
Additional information
OUR COMMITMENT TO YOU AND THE ENVIRONMENT
As a forward-looking business, sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining meaningful, long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural environment.
There is always more we can, and should do, to improve – whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We’re committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee.
Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees’ careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 5,500+ employees - from 94 nationalities, speaking 41 languages across 25 countries - to each achieve their potential. Through IQ-EQ Launchpad we support women managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced.
We’re committed to growing long-term relationships with our clients and supporting them in achieving their objectives. We understand that our client’s sustainability and success leads to our sustainability and success. We’re emotionally invested in our clients right from the beginning.
Company description
ABOUT IQ-EQ
We’re a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide.
We employ a global workforce of 5,500+ people across 25 jurisdictions and have assets under administration (AUA) exceeding US$750 billion. We work with 13 of the world’s top 15 private equity firms.
Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts.
Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding.
We’re driven by our Group purpose, to power people and possibilities.
Recruitment experience
Everything you need to know