IT Workplace Support Engineer

Job Description

Job Summary:

We are actively seeking a highly skilled and experienced Senior IT Local Support Engineer to join our team. The ideal candidate will possess expertise in handling Windows environments and be well-versed in Microsoft technologies, including but not limited to Endpoint Management, Azure, Microsoft 365 (M365),  and System Center Configuration Manager (SCCM). This role will focus on providing top-tier technical support, managing complex IT projects, and ensuring the seamless integration of Microsoft solutions within our organization. Experience in security audits, such as ISAE and ISO 27001, would be a significant advantage.

Key Responsibilities:

End-User Support:

  • Provide advanced technical support for end-users, addressing hardware and software issues in a Windows environment.
  • Utilize Microsoft Endpoint Management for endpoint security, application deployment, and device management.

Microsoft Technologies:

  • Administer and maintain Windows operating systems, ensuring optimal performance and security.
  • Manage Microsoft 365 (M365) applications, including Exchange Online, SharePoint, and Teams.
  • Implement and maintain Azure Active Directory for user authentication and access control.

Project Management:

  • Lead and contribute to the planning, execution, and completion of complex IT projects, with a strong emphasis on Microsoft technologies.
  • Collaborate with cross-functional teams to integrate and optimize Microsoft solutions.

Server and Network Support (Advantage):

  • Demonstrate a basic understanding of server administration and network protocols.
  • Collaborate with the infrastructure team on server and network-related tasks.

Documentation:

  • Develop and maintain comprehensive documentation for IT processes, configurations, and Microsoft technology implementations.
  • Ensure accurate and up-to-date documentation of support tickets and resolutions.

Security and Compliance:

  • Implement and adhere to security best practices, especially in the context of Microsoft technologies.
  • Ensure compliance with company IT policies and procedures.

Qualifications

  • Bachelor’s degree in Information Technology, Computer Science, or related field.
  • Proven experience as a IT Support Engineer with expertise in Microsoft technologies.
  • Experience with Microsoft Endpoint Management, Azure, M365, Autopilot, and SCCM.
  • Basic understanding of servers and networks is considered an advantage.
  • Experience in security audits, such as ISAE and ISO 27001, is highly desirable.
  • Excellent troubleshooting and problem-solving skills.
  • Excellent teamwork and collaboration skills.

Additional Requirements:

  • Willingness and ability to work outside of regular office hours, as needed to address critical issues, perform system updates, or participate in projects.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Strong attention to detail and excellent organizational skills.
  • Proven ability to adapt to new technologies and stay current with industry trends.

Additional information

At IQ-EQ we want you to reach your full potential. We offer an inclusive and diverse environment to support your career aspirations. With a strong emphasis on continuous learning and a holistic approach to your professional and personal development. We also offer opportunities across our service lines and our international network of offices.  


Company description

IQ-EQ is a leading Investor Services group which combines global expertise with an unwavering focus on client service delivery. We support fund managers, global companies, family offices and private clients operating worldwide.

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