IT Process Analyst

Job Description

Process Analyst (PA) plays a pivotal role in driving operational excellence by analyzing, improving, and standardizing processes across the organization. By identifying inefficiencies and implementing solutions, they contribute to enhanced service delivery, improved quality, and increased customer satisfaction.

Responsibilities and Duties

  • Process Analysis: Analyze current processes to find where they're inefficient and need improvement.
  • Process Mapping: Create visual representations of processes to pinpoint areas needing attention.
  • Root Cause Analysis: Investigate reasons behind process problems to address underlying issues.
  • Process Improvement Recommendations: Make suggestions for process enhancements based on analysis results.
  • Change Management: Help teams adapt to process changes smoothly and efficiently.
  • Performance Measurement: Set up metrics to measure process effectiveness and fix issues as they arise.
  • Process Documentation: Document process updates for consistency and training purposes.
  • Continuous Process Monitoring: Keep an eye on processes regularly to catch problems early and improve them.
  • Cross-functional Collaboration: Work with different support teams to make sure process improvements align with tech hub goals.
  • Quality Assurance Support: Ensure process improvements meet quality standards and regulations.
  • Training and Development: Train employees on new processes and tools to ensure smooth adoption.


  • Holder of a relevant degree or certificate from an accredited institution.
  • At least 2 years’ experience as Process Analyst or equivalent role in a Service Desk environment.
  • Proven experience in process analysis, improvement, and documentation.
  • Strong analytical skills with the ability to interpret data and generate insights.
  • Proficiency in process improvement methodologies such as Lean Six Sigma.
  • Excellent communication and interpersonal skills.
  • Project management experience is a plus.
  • Attention to detail and focus on quality.
  • Ability to work independently as well as part of a team.

*** To expedite the process of your application, have your government ID's ready.

Additional information

At IQ-EQ we want you to reach your full potential. We offer an inclusive and diverse environment to support your career aspirations. With a strong emphasis on continuous learning and a holistic approach to your professional and personal development. We also offer opportunities across our service lines and our international network of offices.

Company description

IQ-EQ is a leading Investor Services group which combines global expertise with an unwavering focus on client service delivery. We support fund managers, global companies, family offices and private clients operating worldwide.

Our IT function partners with the business to support technology solutions that address current challenges and future needs of the enterprise to give digital edge to IQEQ clients. We strive to be a leading-edge IT organization with innovative and dedicated people who focus on customer satisfaction, execution, and delivery of first-class services.

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