Funds Systems Support Analyst

Job Description


As a result of continued growth, we have a fantastic opportunity for an experienced Application Services Analyst to join our global team, to provide specialist support and administration of our global client delivery applications. 

The Funds System Analyst is responsible for developing, documenting, and supporting business solutions, applications, and reports within the company’s application suite. The role includes administration of systems, access, processes, and controls.   

Relationship building with stakeholders across business and IT department will be essential, as will understanding pain points and devising solutions, ultimately leading to a deep technical knowledge of the platforms used and input into development roadmap and driving best practices. 

You will need to have experience working in a fast-paced environment and able to prioritise tasks that contribute to the delivery of project workstreams, BAU activities, and response to incidents.   

You will have the ability to work together with colleagues based all over the globe both within the Infrastructure team and across the Global Service Desk, Regional IT, Workplace support, Application services, and Information Security. 

You will be tenacious and passionate, with the ability to take ownership of tasks whilst managing your time effectively, and prioritising tasks to meet deadlines.   

You will maintain excellent attention to detail and have a logical approach to solving problems under pressure and an active communicator on technical issues that affect client delivery. 

The role requires you to have the ability to communicate clearly and with impact in a fast-paced and high pressure situations including the ability to challenge and influence the view of senior stakeholders respectfully, confidently, and effectively to bring a new perspective.  

Tasks (what does the role do on a day-to-day basis) 

  • As part of a team, take operational responsibility for the Fund Accounting / Management / Administration systems across the group.  

  • Ascertain requirements and work towards end goals for reporting and projects in an efficient and accurate way 

  • Development and maintenance of reports tailored to client needs and requirements 

  • Key business application oversight, administration, and support 

  • Review and document functional design of solutions and reports 

  • Ensure / follow control and process around business requests 

  • Actively participate in team efforts on report design and review, across global locations 

  • Ensure that gaps / enhancements are identified, reported, and documented 

  • Collaborate within the wider IT function to achieve a high-quality service across the application suite, based on client’s needs 

  • Seek improvements and efficiencies for business requirements 


Key competencies for position and level  

In addition to demonstrating our Global Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following: 

  • Collaborates 

  • Communicates effectively 

  • Manages complexity 

  • Customer focus 

  • Global perspective 

  • Tech savvy 

  • Instils trust 

  • Drives vision and purpose 

  • Optimizes work processes 


Required Experience  

Education / professional qualifications 

  • Graduate degree, preferably in IT related disciplines 

  • Professional certifications such as PMP, ITIL or equivalent 

Background experience 

  • Experience of operational support of Fund Management systems, such as: Investran, Paxus, eFront, Allvue, Domos, or similar. 

  • Data analysis experience, database administration knowledge, data mining and manipulation 

  • Proficient in MS Excel with a working knowledge of Excel VBA  

  • Comfortable using APIs, SQL query writing, report development / BI tools (Crystal, SSRS, SSIS, Tableau) 

  • Experience of writing technical documentation and presenting information clearly to senior stakeholders 

  • Knowledge of BI, Data and Analytics  

  • Knowledge of programming languages (beneficial) 

  • Knowledge of Excel Formulas (Required) 

  • Knowledge of SQL (Required) 

  • Experience of standard office suite, including Excel VBA 

  • Ability to meet and adhere to internal and external deliverables whilst maintaining an exceptionally high standard 

  • Excellent attention to detail 

  • Excellent communication skills 

  • Excellent written and spoken English 

  • Excellent analytical and numerical skills 

  • Strong problem solving and conceptual thinking 

  • Strong organisation skills 

Company, product, and market knowledge 

  • Experience of working in a complex, multi-country professional services, financial services or BPO organisation with complex processing requirements preferred but not essential 

  • Multi-country experience and demonstrates an ability to work in a multi-cultural, talented, and demanding team environment 

  • Possess the skills and the personality to operate effectively in a very fast-paced complex global business with an in-depth knowledge of program management 

  • Excellent communication skills in both written and oral form, with staff members, customers, suppliers, and the management team with the ability to make decisions, act and get results 

  • Passion, dynamism, and drive 

  • Robust sense of humour 

  • Personal presence, integrity, and credibility 

  • Ability to solve problems either independently or by utilising other members of the team where necessary 


  • Fully proficient spoken and written English, additional European languages will be an asset 



Additional information

At IQ-EQ we want you to reach your full potential. We offer an inclusive and diverse environment to support your career aspirations. With a strong emphasis on continuous learning and a holistic approach to your professional and personal development. We also offer opportunities across our service lines and our international network of offices.

Company description

IQ-EQ is a leading Investor Services group which combines global expertise with an unwavering focus on client service delivery. We support fund managers, global companies, family offices and private clients operating worldwide.

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