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Job Description
The Client Service Manager has a key role in the team, managing object company groups, related transactions, building and maintaining client relationships, risk management and facilitating associated initiatives. The Client Service Manager also acts as personal director for entities in the segment.
From your expertise you are responsible for assuring that the object companies are in good standing, for operational client relationship management and compliance; maintaining a holistic overview of the client dossier. You have the final accountability for periodic reviews and as a Client Service Manager, you are the key point of contact during audits by the Dutch Central Bank.
The Client Service Manager is not directly responsible for people management, however, is expected to coach involved team members during day-to-day transactions.
Qualifications
- Act as the first point of contact to the Dutch Central Bank. During their audits represent, prepare and explain the file and how IQ-EQ manages compliance
- Work closely with the Client Service Director and Directors in the Commercial Department on business development initiatives
- Increase client activities, out of scope work for clients and organic growth of the portfolio
- Support, guide, coach new joiners and act as mentor and example
Additional information
At IQ-EQ we want you to reach your full potential. We offer an inclusive and diverse environment to support your career aspirations. With a strong emphasis on continuous learning and a holistic approach to your professional and personal development. We also offer opportunities across our service lines and our international network of offices.
Company description
IQ-EQ is a leading Investor Services group which combines global expertise with an unwavering focus on client service delivery. We support fund managers, global companies, family offices and private clients operating worldwide.
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