Business Analyst

Job Description

Responsibilities (how we will measure success)

• Core responsibilities on all aspects of business analyst:
  • Support related activities in gathering requirements and analyze the current processes, metrics to review and propose improvements that will drive efficiencies without impacting or reducing controls in the business.
  • Conduct the necessary research to understand best practices and emerging trends to enrich solution ideation activities.
  • Communicate between/with business managers and users/clients to understand and document business requirements.
  • Develop process improvement procedures to improve operational efficiency.
• Solution Ideation:
  • Participate in gap analysis exercises for new implementations & any bespoke requirements.
  • Work with the operations & development teams to prioritize and implement requirements based on the needs of the business / client.
  • Develop and curate the necessary process and knowledge assets in aid of analysis or as part of solutioning activities.
  • Participate in the ideation of process, product or technical changes to improve user experience, operational efficiencies, including improvement, or automation.
• Engagement Management Support & Project Coordination
  • Prepare communication plans, and draft communication materials for distribution to multiple stakeholders across the group.
  • Coordinate trainings and workshops (including set up training material)
  • Manage reporting to ensure business and management are aware of progress and pipeline.
  • Document and coordinate related activities, facilitate discussions, and ensure that planned actions are being carried on to ensure that efficiency initiatives are to be delivered based on agreed plans.
• Adhere to the Change Delivery team’s standard methodology and governance processes including use of approved templates and checklists.

Tasks (what does the role do on a day-to-day basis)

• Support IQEQ Investor Solutions with regards all Cosmos related projects for the successful development, implementation and roll out as part of the Investor Solutions offering.
• Participate in gap analysis exercises for new implementations & bespoke reporting/dashboard requirements.
• Support new client implementations and continuous improvements in regard to the client take on process.
• Communicate with client services accountants/analysts and end users to understand and assist in defining detailed business requirements.
• Support change management related activities
• Effective and transparent communications ensuring the flow of information to all stakeholders involved.
• Provide Cosmos admin training for any clients or new implementations.
• Support in providing Cosmos demos to prospects.
• Risk management:
• Ensure an operational resilience exists within Investor Solutions by ensuring the procedures and any be-spoke solutions are documented for Business Continuity
• Supporting testing strategies required to ensure Business Continuity 
• Ensure client specific checklists are designed to mitigate functional risks and are constantly reviewed to ensure they are fit for purpose.
• Liaise with Risk & Compliance and contribute to making the overall risk framework stronger for Investor Solutions.
• Monitor and drive BAU Incident tickets for Tableau and Staging/Investran (where it drives output)