Associate Executive – Investor Services

Job Description


The Investor Services Associate Executive (the “Officer”) must understand all aspects of the investor services processes related to each type of fund structure (OE and CE) as serviced by IQ-EQ. The Officer shall perform such work with a reasonable amount of supervision. The Officer shall communicate (with a reasonable amount of supervision) with clients and investors on routine operational matters and shall be able to resolve issues that have no immediate impact on client relationship.  


  • Responsible for the entire transfer agency work process and all related investors’ activities, except the review.  The Officer is expected to master all aspects of this part of the value chain.  

  • Communicate with clients and investors on a day-to-day basis concerning ongoing work. 

  • Communicate with Compliance, Risk and/or Legal Departments as and when required to ensure successful delivery of transfer agency work. 

  • Review all such Customer Due Diligence (“CDD”) documents relative to the onboarding/admittance of Individual and/or Non-Individual investors.  Applying a reasonable degree of judgment tailored to each specific case to determine whether normal, simplified or enhanced CDD is required. 

  • Ensure investor details required for FATCA and CRS are complete and reporting is completed in line with MRA requirements and as per agreed deadline. 

  • Handle initial and subsequent subscription requests in line with the constitutive and offering documents of each IQEQ Fund client. 

  • Handle Capital Call Process, inclusive of the design and preparation of the capital call (or drawdown) notices, liaison with clients to secure the necessary approvals and dissemination of notices to investors.  This also includes the monitoring of inward remittances from such investors and discuss possible classification of defaulting investor with clients in case of non-receipt of cash within prescribed timelines. 

  • Responsible for processing the redemption of shares and follow the Redemption Process. 

  • Work on transfer of shares and interests, which includes review of CDD of both transferee(s) and transferor(s), secure the necessary transfer instrument(s) and liaise with the relevant corporate secretarial teams to secure the necessary board (or GP) approval. 

  • Process Dividend or Capital Distributions, which includes, running the necessary checks/screenings, verifying banking details, effecting payouts within cut off time, and sending dividend confirmations or distribution notices to investors. This includes monitoring of funds post payouts to ensure no return of funds and investors are in receipt of their entitled monies. 

  • Ensure Customer Due Diligence Documents are available on Investors in whose name a corporate action is being carried out. 

  • Ensure necessary approval is obtained for Third Party Reliance Arrangements, PEPs and REPs and update of systems (for instance, 5Series and/or Paxus) accordingly in a timely manner. 

  • Ensure proper handing over to Company Secretarial team for compliance monitoring on an on-going basis. 

  • Provide updated Register of Investors to the Accounting/Company Secretarial team promptly following a corporate action.  

  • Apply diligence, attention to details and respect of deadlines. 

  • Prepare as appropriate and send the daily/weekly/monthly/quarterly/ad-hoc Fund Reporting (Statement of Account/Holding or NAV Statement) within the timelines prescribed in the constitutive and offering documents of each IQ-EQ Fund client. 

  • Provide accurate Investors’ information to the Accounting/Company Secretarial team. 

  • Update planning information (submit to Reporting Line). 

  • Flag and tackle client issues before they become a complaint. 

  • Other Investors Reportings/Communications, such as K-1 Reportings, Extension of Life/Final Closing Dates, ESG Reporting, etc. 

  • Ensure protections of information assets of IQ-EQ MU and to abide by the ISMS in place at IQ-EQ MU.  


Other Ancillary Task  

  • Completion of timesheet on a timely basis to ensure a proper booking of time is done on a daily basis for each task completed, and meet the efficiency ratio as may be agreed by the CMT members from time to time; 

  • Filing: This includes the safekeeping of hard copy of documents received from investors in wet-ink original in their respective file in a very orderly manner as per IQEQ protocols. 

  • Voluntarily assist the other members of the Investor Services Team to ensure that the workload of the team is balanced amongst teammates. 

Key competencies for position and level  

  • Customer focus 

  • Communicates effectively 

  • Plans and aligns 

  • Interpersonal savvy 

  • Action orientated 

  • Solution driven 

Key behaviours we expect to see 

In addition to demonstrating our Group Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following: 

  • Accuracy 

  • Attention to detail 

  • Critical Th 

  • Collaboration 

  • Organisation 

  • Proactivity 

  • Relationship building 

  • Taking ownership 



Required Experience  

Education / professional qualifications 

  • Degree holder or partly qualified in ICSA 


  • A brief knowledge of Laws and Regulations issued by the Financial Services Commission regarding OE and CE 

Computer / program knowledge 

  • Beginner level of capability of the MS Office suite, Word & Excel 

Company, product and market knowledge 

  • Basic accounting, corporate, compliance and/or legal.  A balanced mix of all these would be ideal 


Fluent in English (both writing and speaking) 

Additional information

At IQ-EQ we want you to reach your full potential. We offer an inclusive and diverse environment to support your career aspirations. With a strong emphasis on continuous learning and a holistic approach to your professional and personal development. We also offer opportunities across our service lines and our international network of offices

Company description

IQ-EQ is a leading Investor Services group which combines global expertise with an unwavering focus on client service delivery. We support fund managers, global companies, family offices and private clients operating worldwide.

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