Dublin, Ireland

Transfer Agent - Private Equity

Full-time / part-time
Full-time
Level
Associate
Department
Client Services
Address
Merrion Square South
Dublin
Ireland

Job description

Responsibilities (how we will measure success)

  • To provide a high quality service to clients, ensuring all deliverables are met
  • To assist in payment processing, client database administration and processes within the team, conducting all work in accordance with the firm’s policies and procedures
  • Obtain sound knowledge of the administration processes, and develop the key skills required to become a reliable member of the team
  • Responsible for preparing work to agreed internal deadlines and to the expected standard
  • Develop a knowledge of multiple banking systems including a good understanding of different client payment processes
  • Manage daily deliverables and deadlines, ensuring early escalation of issues to your manager as appropriate
  • Responsible for processing of investor transactions such as drawdowns, distributions and transfers and handling all relevant payment of client invoices within the underlying structures
  • Will support the client service teams in reconciling the bank movements
  • Attend client calls and give input as necessary, provide support to the other fund operation teams as required from time to time
  • Be proactive in identifying development and training requirements

Day to day:

CLIENT DELIVERY

  • Ensure all client queries are appropriately responded to, and all emails received into the team’s mailbox are actioned
  • Ensure all payments are processed accurately and delivered to required timescale
  • Establish and maintain effective lines of communication with clients regarding progress of tasks and share information with colleagues
  • Identify areas for improvement regarding various payment processes and offer solutions for continuous improvement

 

SYSTEMS

  • Understand and use best practice on Trident and other various banking platforms.
  • Understand and use best practice on Investran

RISK

  • Ensure relevant procedures and checklists are adhered to and completed to minimise risk of errors and fraud
  • Promptly report any breaches, complaints or errors to your manager, and other internal teams and officers as deemed necessary
  • Assist in the preparation of error reports, identifying areas of operational risk and proposing appropriate remedial actions within 24 hours of identifying the error

DESIRED

  • Work experience in a similar role
  • Strong Excel skills
  • Basic Accounts payable / Bank payments experience  

 

Qualifications

Additional information

Our commitment to you is that we will help you become your personal best. All of our people benefit from a comprehensive and individually tailored program. We focus on a holistic skill set of professional accreditation and management development, soft skills, coaching and technical training. This is a business built by people, so helping our people be great is great for business.

Company description

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