Pasig City, Philippines

Business Support Analyst

Full-time / part-time
Ortigas Center
Pasig City

Job description

As a Business Support Specialist working within the Group Operations Department, you will support the implementation and management of a group-wide planning and resource management solution dealing with many stakeholders

You will be involved in requirement collation, designing an end-to-end solution to streamline key interactions between teams, staff, and potentially external clients  

You’ll be in charge of preparing and maintaining various documents (Functional requirements documentation, test scripts, user documentation) as required by the product to agreed standards, of consistent quality, and to agreed timelines

You will support the Operational teams in different jurisdictions in the daily use of the solution, interacting with end-users, IT, and the project team, ensuring global standards are maintained

You will work with colleagues and other stakeholders to investigate operational issues, problems, and new opportunities, seeking effective business solutions through improvements in aspects of business areas or systems.

You'll also assist in the analysis of underlying issues and their root causes, identifying available options for consideration such as new development.

You will assist in the updates of data as needed in the system.

Appropriate use of diagrams, graphs, and other mechanisms to communicate effectively with diverse stakeholder groups, across and outside of the organization.

Tasks (what does the role do on a day-to-day basis)

  • Support the Operations Department in the implementation and support of the task management tool by working with international colleagues and other stakeholders to continuously improve the product and business processes
  • Investigate operational issues, problems, and new opportunities; seeking effective business solutions through improvements in aspects of business areas or systems of interest. Assisting in the analysis of underlying issues and their root causes, and helping identify solutions
  • Act as a business analyst identifying and planning solutions to business problems, ensuring good use of relevant documentation, for example;
    • Functional Requirements Documentation
    • Specification Documentation 
    • Development and execution of test plan scripts
    • Support the testing and UAT with country users
  • Facilitating stakeholder meetings and workshops, and presenting findings and actions both verbally and in writing to the business;
  • Assist in defining user acceptance tests for new or improved business processes and the system;
  • Assisting in defining holistic solutions that address organizational, people, processes, information, and technology aspects; justifying the solutions when supporting the development of a business case for a business change initiative.
  • Consider opportunities and potential risks attached to suggestions you make
  • Communicate the benefits of your recommendations across departments and help to address any uncertainty and concern
  • Support staff and teams in making your recommended changes, including helping to resolve any issues
  • Support training and maintenance of related materials for the wider business, engaging with teams to ensure ongoing enhancements as needed 
  • Ensuring that end-users requests are addressed within Business SLAs



  • 3+ Years of Business Analysis or Application Support experience
  • Business and/or Systems Analysis Qualification
  • Excellent organizational, prioritization, and interpersonal skills
    • Comfortable communicating with diverse stakeholders including subject matter experts, peers, managers, customers, and suppliers
  • Strong problem-solving skills with the ability to identify problems and challenges, demonstrating strong analytical ability as well as providing informed insights
  • Proficient in Excel, Word, Powerpoint, and Visio
  • Ability to draft detailed workflow diagrams and User Interface mock-ups. 

Nice to have

  • Knowledge of VBA and SQL is beneficial but not essential
  • Any experience in Agile ways of working is a plus but not essential
  • Experience in operating within a firm that shares some of the following features:
    • Financial Services / Private Equity / Investor services industry
    • Globally distributed teams
    • Fast-paced and rapidly evolving environment
  • Familiar with applying standards, practices, and assessments relevant to product development is a plus

Additional information

At IQ-EQ we want you to reach your full potential. We offer an inclusive and diverse environment to support your career aspirations. With a strong emphasis on continuous learning and a holistic approach to your professional and personal development. We also offer opportunities across our service lines and our international network of offices.

Company description

IQ-EQ is a leading Investor Services group which combines global expertise with an unwavering focus on client service delivery. We support fund managers, global companies, family offices, and private clients operating worldwide.

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