London, United Kingdom

GRC & KYC Product Manager

Full-time / part-time
Mid-Senior Level
3 More London Riverside
United Kingdom

Job description

Due to exponential growth globally we have a newly created role seeking a GRC & KYC Product & Support Manager where you will play a pivotal role within our technical team.

You will provide Product Ownership for the GRC & KYC platforms, services and interfaces Groupwide. Work with Executive sponsors, platform and product owners, suppliers and internal user groups on every aspect of the service lifecycle:

  • Leading/guiding/advising new products/services from demand to purchase and/or liaising with other functions in Technology
  • Collaborate with the GRC & KYC operations staff to define, design, accept, adapt and implement features for their benefit and other business areas.
  • Ensure new products and features are supportable and maintainable.
  • Manage competing (and potentially contradictory) demand requests from across the user community; act as arbiter where needed with senior service stakeholders.
  • Act as the technology point of contact for the business and act as a conduit as required through support.
  • Build a Service framework to ensure full visibility of service performance through published KPI’s and service reviews.
  • Consolidate, retire and decommission products / services when applicable.
  • Define the strategy and the roadmap for the GRC & KYC products, alongside the GRC & KYC project team and business stakeholders.


  • Degree level education is preferred but equivalent professional experience in IT is acceptable.
  • Compliance & KYC experience and knowledge.
  • Experience across application delivery.
  • Deep knowledge of at least one major GRC & KYC ERP system as a super user or technical / support lead, with relevant product qualifications
  • Experience in delivering services to enable the business, their maintenance and improvement, and where applicable their retirement.
  • Experience of working in an agile development environment and with 3rd party suppliers.
  • Ability to work with a variety of business, domain and technology experts to develop and enhance product offerings.
  • Work with all elements of a Technology function to ensure the management of services
  • Understanding of the product and project development lifecycle from strategy or pre-sales to live operation and support.
  • Understanding of solution trade-offs such as cost, scope, timescale, and balance between long-term strategic and short-term pragmatic considerations.

Desired Background:

  • Experience within the Financial Services sector.
  • Experience in a software vendor and/or consultancy, in particular responding to RFIs, RFPs etc and interacting directly with external customers
  • Experience of working in an agile development environment and with 3rd party suppliers
  • Able to present and communicate solutions clearly and concisely with technical and non-technical audiences from senior stakeholders to project teams, including external customers
  • Excellent interpersonal skills including facilitation, negotiation, collaboration and influencing

Additional information

At IQ-EQ we want you to reach your full potential. We offer an inclusive and diverse environment to support your career aspirations. With a strong emphasis on continuous learning and a holistic approach to your professional and personal development. We also offer opportunities across our service lines and our international network of offices.

Interested? Please apply today for immediate consideration.

Company description

Do you want to be part of a Global Private Equity Administrator who provides outsourced Administration services for PE, Real Estate, Depository and Compliance with Assets under Administration in the excess of $650Billion? If so, please read on!

With offices across 23 jurisdictions including New York, London, Paris, Amsterdam, Cayman, BVI, Belfast, Dublin, Guernsey, Jersey, Luxembourg, Netherlands, Cyprus, Mauritius, Singapore, Hong Kong and Manila our growth journey has only just begun. 

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