London, United Kingdom

IT Regional Support Team Leader

Full-time / part-time
Full-time
Level
Mid-Senior Level
Department
Technology
Address
3 More London Riverside
London
SE1 2RE
United Kingdom

Job description

Our IT team collaborates with the business to support technology solutions that address current challenges and future needs of the enterprise to give digital edge to IQEQ clients. We strive to be a leading edge IT organization with innovative and dedicated people who focus on customer satisfaction, execution and delivery of first class services.

We are embarking on an exciting integration programme that will see us leverage the features of the Office365 stack as we migrate services to the cloud.

The UK Regional Team Leader will have a strong background in End User and Executive (VIP) Support, be customer focused and have good knowledge of End User hardware and collaboration tools.

What will your role look like day to day?

  • Lead a regional team of highly skilled Support Engineers x6
  • Support 650 End Users across 7 offices in the Region including London, Newcastle, Dublin, Shannon, Belfast and Isle of Man.
  • “Hands On” flexible “Can Do” attitude
  • Customer focused support across End User Technologies
  • Strong Executive/VIP Support experience
  • 1st Point of escalation for the region
  • Deliver local infrastructure projects as required
  • Vendor relationship experience
  • Provide on-call support when required
  • Travel to Regional Offices (on an ad-hoc basis)
  • Collaborate with Business Partners and Stakeholders to implement Service Improvement Plans
  • Possess a strong technical background on end-user/desktop support and audio visual set-up and support
  • Good knowledge of networking, VPN and telephony platforms
  • Good knowledge of administering Active Directory, Exchange, File and Folder permissions, Group Policies, Microsoft Teams and Intune(Endpoint Configuration Manager)
  • In depth understanding and experience supporting Microsoft Operating Systems, security and patching

Qualifications

  • Microsoft Certification – Windows 7/10, Active Directory, Azure, Office 365
  • Desktop/End User Hardware
  • ITIL – Foundation
  • Minimum 3 years leading a team of support engineers
  • Good all round knowledge of IT Infrastructure
  • Microsoft SCCM/MECM/Intune
  • Mobile Device Management / Intune
  • Microsoft Teams
  • Citrix XenApp / Zen Desktop
  • Voice and Video Conferencing

Additional information

At IQ-EQ we want you to reach your full potential. We offer an inclusive and diverse environment to support your career aspirations. With a strong emphasis on continuous learning and a holistic approach to your professional and personal development. We also offer opportunities across our service lines and our international network of offices.

Interested? Please apply today for immediate consideration.

Company description

Do you want to be part of a Global Private Equity Administrator who provides outsourced Administration services for PE, Real Estate, Depository and Compliance with Assets under Administration in the excess of $650Billion? If so, please read on!

With offices across 23 jurisdictions including New York, London, Paris, Amsterdam, Cayman, BVI, Belfast, Dublin, Guernsey, Jersey, Luxembourg, Netherlands, Cyprus, Mauritius, Singapore, Hong Kong and Manila our growth journey has only just begun. 

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