Pasig City, Philippines

Client Support Analyst

Full-time / part-time
Entry Level
Ortigas Center
Pasig City

Job description

Following the phenomenal growth in regulatory requirements and demand by global financial institutions to adopt purpose-built leading compliance technology, MaxComply’s team is expanding globally. The Client Support Analyst role will be pivotal to the continued success and deliver unrivalled first line contact support to our external global client firms. Further details are below.

Responsible for:

  • Providing key support to inbound/outbound users of MaxComply platform to resolve customer issues and requests within strict Service Level Agreements.  
  • Answering questions from customers about the features and capabilities of the product.
  • Escalating complex issues to the appropriate internal team member with clear handover comments.
  • Working with the team to help design improvements, add value to the solution, and produce both customer-facing and internal documentation in line with company standards.
  • Participating in continual service improvement activities to add value to the services provided to customers.
  • Configuring MaxComply for clients against requested regulatory and business processes requirements. 



Skills & Experience:

  • 1-2 years experience working in a similar role
  • Demonstrable empathy, patience and understanding with users
  • Proactive approach and ownership of tasks through to completion
  • Problem-solving nature, investigative and diagnostic skills with high attention to detail
  • Excellent customer service skills
  • Excellent command of English language (other languages are beneficial)
  • Ability to work under pressure and to tight deadlines
  • Has internet capability to support a Work From Home (WFH) setup (at least 25mbps)
  • Amenable to work in a Shifting Schedule.

Previous experience working with client facing responsibilities, similar compliance software or in the financial services industry would be beneficial.  You would be joining a very well motivated team that are proud of this world-leading product and strive to deliver 1st class service at every client interaction.

The role offers fantastic exposure and visibility throughout the group with the opportunity to progress into a consultant position.

*To expedite the process of your application have your government ID's ready.

Additional information

At IQ-EQ we want you to reach your full potential. We offer an inclusive and diverse environment to support your career aspirations. With a strong emphasis on continuous learning and a holistic approach to your professional and personal development. We also offer opportunities across our service lines and our international network of offices.

Company description

IQ-EQ is a leading Investor Services group which combines global expertise with an unwavering focus on client service delivery. We support fund managers, global companies, family offices and private clients operating worldwide.

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