Following the phenomenal growth in regulatory requirements and demand by global financial institutions to adopt purpose-built leading compliance technology, MaxComply’s team is expanding globally. The Client Support Analyst role will be pivotal to the continued success and deliver unrivalled first line contact support to our external global client firms. Further details are below.
- Providing key support to inbound/outbound users of MaxComply platform to resolve customer issues and requests within strict Service Level Agreements.
- Answering questions from customers about the features and capabilities of the product.
- Escalating complex issues to the appropriate internal team member with clear handover comments.
- Working with the team to help design improvements, add value to the solution, and produce both customer-facing and internal documentation in line with company standards.
- Participating in continual service improvement activities to add value to the services provided to customers.
- Configuring MaxComply for clients against requested regulatory and business processes requirements.