Due to exponential growth globally we have a newly created role seeking a GRC & KYC Product & Support Manager where you will play a pivotal role within our technical team.
You will provide Product Ownership for the GRC & KYC platforms, services and interfaces Groupwide. Work with Executive sponsors, platform and product owners, suppliers and internal user groups on every aspect of the service lifecycle:
- Leading/guiding/advising new products/services from demand to purchase and/or liaising with other functions in Technology
- Collaborate with the GRC & KYC operations staff to define, design, accept, adapt and implement features for their benefit and other business areas.
- Ensure new products and features are supportable and maintainable.
- Manage competing (and potentially contradictory) demand requests from across the user community; act as arbiter where needed with senior service stakeholders.
- Act as the technology point of contact for the business and act as a conduit as required through support.
- Build a Service framework to ensure full visibility of service performance through published KPI’s and service reviews.
- Consolidate, retire and decommission products / services when applicable.
- Define the strategy and the roadmap for the GRC & KYC products, alongside the GRC & KYC project team and business stakeholders.