The provision of application maintenance and support services, either directly to users of the systems or to service delivery functions. Support typically includes investigation and resolution of issues and may also include performance monitoring; the prime systems are related to entity management, finance systems and DMS, and their interfaces.
Issues may be resolved by providing advice or training to users, by devising corrections (permanent or temporary) for faults, making general or site-specific modifications, updating documentation, manipulating data, or defining enhancements Support often involves close collaboration with the system's developers and/or with colleagues specializing in different areas, such as Database administration or Network support.
Additionally, the successful candidate will be required to assist in areas beyond support and development, such as providing inputs to project work, guidance to other teams and departments, management of application activities and awareness of the wider IT business application landscape.
Also, the candidate will be expected to Identify and resolve issues with applications, following agreed procedures. They will be expected to use application management software and tools to collect agreed performance statistics, and carry out agreed applications maintenance tasks.
This role will predominately support France and Benelux Offices though is part of a Global team. Remote support to other locations and collaboration will therefore be required; with travel as appropriate.
Together we find solutions and make things happen but to do this we want you to contribute; looking for ways to help us get better at what we do in the most efficient and effective way. You’ll need to be highly flexible, so that you can support your team and the wider group.
Your long-term career goals are important to us too. We want to make sure we’re providing the support and opportunities you need to achieve your dreams so we can build a successful future, together. You’ll need to be thorough in all you do, using your own judgment to highlight any significant finds and put forward any recommendations to help us find an appropriate solution.