Amsterdam, Netherlands

Desktop Support Engineer

Full-time / part-time
Full-time
Level
Entry Level
Department
Technology
Address
Hoogoorddreef
Amsterdam
Netherlands

Job description

Our IT team partners with the business to support technology solutions that address the current challenges and future needs of the enterprise to give the digital edge to IQEQ clients.

We strive to be a leading-edge IT organization with innovative and dedicated people who focus on customer satisfaction, execution, and delivery of first-class services. Desktop Support Engineers troubleshoot, debug, evaluate and resolve computer-identified alarms, perform software deployments and migrations, host management, and automate routine operational tasks. 

You will possess a combination of strong troubleshooting, technical, and communication skills and includes a mix of on-call operational tasks and day-to-day technical support. You are pro-active, have a can-do attitude, and think about solutions.

As a Desktop Support Engineer, you understand the business impact of support decisions. You drive the team to improve operational efficiency for all services through the identification and development of SLAs, metrics, monitors, procedures, tools, and documentation.

Responsibilities

  • Primary escalation point for the Central Service Desk regarding issues and requests: locally and within the other jurisdictions under your responsibility
  • Management of incidents and Service requests escalated by the Central Service Desk
  • Manage and maintain all hardware: locally and within the other jurisdictions
  • Taking ownership of local support incidents and service requests
  • Updating and maintaining tickets within the service management toolset
  • Categorize and prioritize tickets according to service management processes
  • Assist with the installation, configuration, patching and ongoing usability of desktop computers, peripheral equipment, and software (incl. Tracking of hardware inventory).
  • Work with procurement staff to purchase hardware and software
  • Work with vendor support contacts to resolve technical problems with desktop computing equipment and software
  • Travel to different locations to support our business units, namely: Belgium and Switzerland.

Qualifications

  • Certifications: ITIL Foundation V3 or V4, a recent Microsoft desktop and/or server certification, Cisco Certification
  • Possess a strong technical background in end-user/desktop support and audiovisual set-up and support
  • Must possess a “can-do” attitude and be willing to roll up their sleeves and get the job done
  • You are a team player, but also capable of working independently.
  • Demonstrable knowledge of administering Active Directory, Exchange, File & Folder permissions, GPO, SharePoint administration, basic network troubleshooting.
  • Installing, operating, and supporting customers on Windows 10, MS Office 2013/2016, MS Teams, Citrix (end-user support).
  • Preferably you have experience in; Office 365, MS Intune, PowerShell
  • Excellent communication skills
  • Experience in working with the financial services industry is desired, but not essential 

Additional information

At IQ-EQ we want you to reach your full potential. We offer an inclusive and diverse environment to support your career aspirations. With a strong emphasis on continuous learning and a holistic approach to your professional and personal development. We also offer opportunities across our service lines and our international network of offices.

Company description

IQ-EQ is a leading Investor Services group which combines global expertise with an unwavering focus on client service delivery. We support fund managers, global companies, family offices and private clients operating worldwide.

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