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Sheung Wan, Hong Kong

Client Services Implementation Manager

Full-time / part-time
Full-time
Level
Mid-Senior Level
Department
Risk & Compliance
Address
111 Connaught Road Central
Sheung Wan
Hong Kong

Job description

  • Be the main point of contact for client in relation to client and the fund’s investor onboarding as well as periodic risk assessment
  • Perform review of client profiles for existing and new accounts and ensure compliance with MAS and CIMA AML/ CFT Guidelines to mitigate any reputational risks for the client and IQ-EQ
  • Possess knowledge of source of wealth (SoW) and source of funds (SoF) on Business Ownership, Inheritance, Investments/Property, Employment and able to corroborate the source of wealth and source of funds
  • Familiar with KYC onboarding requirement for individuals and different types of entities e.g. Companies, Partnership, Financial Institutions, Trusts, etc.
  • Familiar with simplified due diligence and enhanced due diligence for high risk accounts such as PEPs, Sensitive Industries etc.
  • Review of relevant account changes such as signatories, Power of Attorneys etc.
  • Conduct screenings and perform adverse news search on clients and investors and report the findings to superior on timely manner
  • Ensure client database is up to date and accurate in Investran and Netsuite for any client related changes
  • Manage end-to-end implementation process including coordination among the client and IQ-EQ internal teams e.g. client services team, risk management team, business development team across IQEQ offices
  • Provide timely response to client and ensure the smooth running of day to day relationship with client
  • Be the ‘expert’ on designated clients including understanding technical details of the fund, MAS and CIMA AML regulations and any technical nuances affecting the client
  • Minimise risk to IQ-EQ by ensuring all procedures and checklists are followed by all team members
  • Undertake any additional tasks as deemed reasonable by the firm

 

Qualifications

  •  A bachelor’s degree in relevant field
  • At least 4 years of working experience related in client AML/KYC
  • Intermediate Microsoft Office skills
  • Possess ICA qualifications will be a plus
  • Knowledge of Private Equity and Hedge Funds will be an added advantage
  • Client service-oriented and ability to manage client and internal stakeholder’s expectation
  • Excellent communication skills in a highly articulate and professional manner
  • Ability to multi-task, provide solution and handle complex compliance (KYC and AML) related issues
  • A team player, approachable, enjoy working in a team, having strong sense of collectiveness
  • Self-driven and adaptable to changing and challenging environment
  • Sound judgment and initiative, capable of establishing sound assessments even in complex matters
  • Good organization ability and time management skills
  • Meticulous, ‘can do’ attitude, ability to cope with tight deadlines, working under pressure and lead by example

Additional information

At IQ-EQ we want you to reach your full potential. We offer an inclusive and diverse environment to support your career aspirations. With a strong emphasis on continuous learning and a holistic approach to your professional and personal development. We also offer opportunities across our service lines and our international network of offices.

Company description

IQ-EQ is a leading Investor Services group which combines global expertise with an unwavering focus on client service delivery. We support fund managers, global companies, family offices and private clients operating worldwide.

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