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We're taking COVID-19 very seriously.

Our employees are safe and working remotely. Our IT infrastructure is robust and our business continuity plans tested. We're ready and able to support you and here if you need us - just like normal.

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Luxembourg City, Luxembourg

Regional Team Leader

Full-time / part-time
Full-time
Level
Executive
Department
Technology & Change
Address
412F Route d'Esch
Luxembourg City
Luxembourg

Job description

Our IT team partners with the business to support technology solutions that address current challenges and future needs of the enterprise to give digital edge to IQEQ clients. We strive to be a leading edge IT organization with innovative and dedicated people who focus on customer satisfaction, execution and delivery of first class services.

We are embarking on an exciting integration programme which will see us leverage the features of the Office365 stack as we migrate services to the cloud.

The LU Regional Team Leader will have a background in End User and Executive Support, be customer focused and have a good knowledge of End User hardware and collaboration tools.

 

Responsibilities:

  • Lead a regional team of support engineers x 5
  • Supports 500 End Users across multiple offices in the Region
  • “Hands On” flexible “Can Do” attitude
  • Customer focused support across End User Technologies
  • Executive/VIP Support experience
  • 1st Point of escalation for the region
  • Deliver local infrastructure projects as required.
  • Vendor relationship experience
  • Provide on-call support when required
  • Travel to Regional Offices
  • Collaborate with Business Partners and Stakeholders to implement  Service Improvement Plans
  • Possess a strong technical background on end-user/desktop support  visual set-up and support
  • Good knowledge of networking, VPN and telephony platforms
  • Good knowledge of administering Active Directory, Exchange, File and Folder permissions, Group Policies and Microsoft Teams
  • In depth understanding and experience supporting Microsoft Operating Systems, security and patching

Qualifications

  • Microsoft Certification – Windows 7/10, Active Directory, O365
  • ITIL – Foundation
  • Minimum 2 years leading a team of support engineers
  • Good all round knowledge of IT Infrastructure
  • Windows 10
  • Azure Active Directory
  • SCCM
  • Mobile Device Management / Intune
  • Teams
  • Office 365
  • Citrix XenApp / ZenDesktop

Additional information

At IQ-EQ we want you to reach your full potential. We offer an inclusive and diverse environment to support your career aspirations. With a strong emphasis on continuous learning and a holistic approach to your professional and personal development. We also offer opportunities across our service lines and our international network of offices.

Company description

IQ-EQ is a leading Investor Services group which combines global expertise with an unwavering focus on client service delivery. In Belgium we support institutional client, global companies and private clients operating worldwide.

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