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Singapore, Singapore

Client Services Team Manager (Real Estate)

Full-time / part-time
Mid-Senior Level
Client Services
9 Raffles Place

Job description

Client Delivery

  • Timely delivery of quality service to RE Client to ensure all requests for designated clients are met, ensuring any client/investor queries are responded to within 24 hours
  • Complete a review on designated Client work (includes NAV, Financial Statements and other Ad Hoc Tasks) and assist on reviews for other teams as required
  • Review team’s KPIs with client in accordance with agreed SLA’s
  • Maintain regular contact with Client through weekly phone calls and emails detailing upcoming deliverables and progress thereof.
  • Assist with new business take on where required.

Management of Workflow

  • Work with Back Office on client deliverables to ensure adequate resources are allocated and fully utilised
  • Ensure Back Office are preparing all work to a standard suitable for client review
  • Provide constructive feedback to Back Office on a timely basis and ensure Back Office receive appropriate development support
  • Plan workloads and utilise support team / additional resources where necessary to ensure deadlines are achieved
  • Ensure reconciled cash balances are maintained for all clients at all times.

IQ-EQ Fee Management

  • Ensure our electronic time sheets are completed daily, and accurately for all hours worked and recording ad hoc work completed for billing purposes


  • Understand and use best practice on Investran (accounting platform)
  • Understand and make best use of the functionality in our software when producing accounts
  • Ensure Client database is up to date and accurate in Investran (contact changes completed within 24 hours of receipt) and Outlook databases for client related changes


  • Ensure relevant procedures and checklists are adhered to by staff to minimise risk of errors
  • Report any breaches, complaints or errors to Compliance officer promptly
  • Ensure all error reports are completed for review by the Senior Accountant on the day an error is identified


  • Undertake any additional reasonable requests as deemed by the firm

Your long-term career goals are important to us too. We want to make sure we’re providing the support and opportunities you need to achieve your dreams so we can build a successful future together. 


  • Bachelor Degree in Accounting, CPA or equivalent
  • At least 6 years of management accounting or fund accounting experience in real estate industry
  • Strong knowledge of consolidation with multi-currency legal entities and international financial reporting standards (IFRS)
  • Previous experience of reviewing 3rd party management accounts and understanding of duties performed by Property Managers, rent billing, collection of rent, insurance recharge
  • Strong understanding of service charge accounting and the associated legislation, review of year end reconciliations, service charge budgets and landlord liability
  • Strong examination performance in the consolidation adjustments required on disposal of corporate subsidiaries is essential, with practical work experience of such disposals
  • Ability to use and understand property systems and processes (ie – Yardi / Horizon)
  • An understanding of various types of income, dilapidations, lease surrender, capital contribution, capital allowances, rent reconciliation between demands raised and tenancy schedule
  • An understanding of tax, GST, Capital allowances will be added advantage
  • Experience of managing service operations and managing client deliverables
  • Experience of managing and coaching junior staff in real estate fund operations, conducting staff appraisals
  • Excellent organisational, prioritisation and interpersonal skills
  • Comfortable communicating with Senior Management
  • ‘Can do’ attitude, ability to cope with tight deadlines, working under pressure and lead by example
  • Knowledge real estate industries is essential
  • Advanced Excel skills including Pivot Tables and data manipulation
  • Experience working in Financial Services office environment

Additional information

At IQ-EQ we want you to reach your full potential. We offer an inclusive and diverse environment to support your career aspirations. With a strong emphasis on continuous learning and a holistic approach to your professional and personal development. We also offer opportunities across our service lines and our international network of offices.

Company description

IQ-EQ is a leading Investor Services group which combines global expertise with an unwavering focus on client service delivery. We support fund managers, global companies, family offices and private clients operating worldwide.

Apply now

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